Raving Fans

Recently it was brought to my attention that one of our closed clients was writing about their experience with City Creek Mortgage. This is far from a common REVIEW. It very well may be the first chapter in our soon-to-be-written book on The Perfect Client Experience. I am monumentally proud of my entire team for carrying out our vision so genuinely and for amazing clients like Kennie Christiansen and his fabulous wife Tracee for taking the time to articulate their experience. This was NOT paid for or even asked for which makes it PRICELESS! To read the full experience click here: kenniechristiansen.com/2017/01/03/best-utah-mortgage-company-real-estate-team/

 

 

My experience with City Creek mortgage was nothing shy of amazing. Since City Creek is a big company that you see on all of the billboards and hear about them everywhere, I was skeptical that they would provide the service I was expecting. The first person that I dealt with was Jackie and she walked me through everything a first time homebuyer should know. I could count on a phone call everyday just to update me even if there was nothing new. Next I dealt with Brandi and she was absolutely amazing. I have a very busy work schedule and Brandi would email me or call me if there was a pressing issue. She pushed to make sure everything was done on time and I met all of my deadlines. I would NEVER use another mortgage company. It is great to be part of the City Creek family!

– AJ Lee

I have worked in the lending industry now for nearly 11 years, so I came into this process somewhat skeptical when I saw a billboard with City Creek mortgage & “Mortgage Mike” on it. I was working with another lender at the time, but had not been very happy with their communication, lack of follow up, and interest in my situation. So I decided to give the number on the billboard a call.

When I initially made the call, I just wanted a rate and price quote. I gave some background as to what I was trying to accomplish and was given some suggestions that intrigued me. As I continued to speak with the mortgage planner, Jackie, I realized that I wanted to switch lenders in order to work with City Creek mortgage. The rates, terms and closing costs (or lack thereof) were amazing and beat my other lender- whom I had also worked with in the past hands down. I started to realize that I was likely being taken advantage of by the other lender.

From the very start, I was able to speak with Jackie, who is a very knowledgeable mortgage planner. She was able to answer all of my tough questions and had excellent products and suggestions to offer me. Jackie introduced me to her team and those that I would deal with through the process. They sent out emails and follow ups to further reassure me of my choice and to proactively answer other questions.

The whole process went very smoothly. I told them the date that I needed to close even though it was two weeks earlier than when my rate lock would expire. They told me they would do their best to deliver and absolutely have gone above and beyond to deliver and were able to complete the whole process in 2 weeks’ time.

I will never use another lender again and have already referred others to the company and will continue to do so. I can tell they are all about creating a wonderful experiencefor everyone involved and have helped put my wife at ease with the process too.

Cydne, who processed our loan, was also amazing… and in my opinion deserves a raise. She went above and beyond to deliver on my request and was able to push things through at warp speed. She is very knowledgeable and friendly. I thoroughly enjoyed dealing with her as well.

I can see why City Creek mortgage has so many “raving fans” and I can easily say that they have made me one as well.

Thank you again for such an easy, headache-free process and for helping re-direct and improve my family’s financial future.

City Creek mortgage sure has the right system in place, and I say all of these things as an unpaid, thrilled customer with the hope that others can share in the same experience I have had.

All the Best,

Rhett & Natalie Buttars Family

“I have been through this process multiple times, but never has it been such an easy, pain-free experience. The City Creek Team hit a Grand Slam.”

– Mike Tomassetti

Penny and I just wanted to tell the City Creek team how pleased we are with the way you handled our request for a re-finance. Your attention to detail made that process go as smoothly as possible. Even though I was beginning to lose confidence that it was possible to satisfy everyone connected with this loan, you found a way to solve each problem, and for that we are truly grateful. Also, I cant say enough about your communication skills. Keeping us informed promptly when new issues came up made us feel like I was always in the loop! This loan marks the third time we have used City Creek mortgage for our mortgage needs and will continue to be the only one we would consider in the future.

– Paul & Penny Burnett

City Creek mortgage did an amazing job for us! They were very fast, professional and personable. They took extra measures to make sure everything went as smooth as possible and their entire team made us feel like I was part of the City Creek mortgage family.

They definitely go above and beyond and I will recommend them to everyone I know!

Thanks City Creek Mortgage!

– The Johnsons

We are so blessed to have such wonderful clients. Thank you to all who have sent us Christmas cards and brought in yummy goodies for our team! This basket was given to us by Matt George and Mandy Bordelon 🙂

“We recently finished building a house with HardRock Homes. After learning that City Creek mortgage is HardRock Homes’ lender of choice, we quickly contacted Mike and Alexis to start our loan process. We were extremely pleased with how informative and helpful everyone at City Creek was throughout our loan process. More specifically, we were extremely impressed that Mike took the extra time to sit down with us to explain all of our loan options. Mike was truly invested in helping us choose the mortgage option that would best meet our needs. Alexis was also great, as she was in contact with us throughout the entire loan process to ensure that we would close and be able to move in to our brand new HardRock Home on time. We had not heard of City Creek mortgage prior to working with HardRock Homes, but we see their billboards all over and are proud to say that we are now part of the City Creek Family! Thank you to Mike and Alexis, as well as the rest of the City Creek mortgage team!”

Raving Fan: “14 years ago, my husband and I were living in West Valley in our starter home. We had found our dream home, but were having no luck selling the West Valley home. Then we met Mike and his wife Tobi, representing City Creek mortgage. They were young, ambitious, and very intelligent. They were able to help us sell the home and offer advice with some financial ideas. They ultimately helped us get into our dream home. Since that time we have Refinanced our dream home numerous times because of lower interest rates. Each time the devoted team at City Creek mortgage has assisted us to achieve whatever goal we have placed before them. They have done this in a pleasant, courteous, and professional way. The personalized way we have been treated keeps City Creekmortgage on the top of our financial list.”

Wanda and Kim Oliverson

Raving Fan: “This is just a quick note to say thank you to you and your entire team! Everyone was great and Stacy did a wonderful job. I can’t say enough how much Deb and I appreciate everything you have done for us and we look forward to working with you in the near future.” – Bruce Synder