Careers

Marketing Director

About City Creek Mortgage

City Creek Mortgage regularly saves people thousands on their mortgage. CCM is a pioneer for modernizing the Mortgage industry by creating new consumer tools to help clients make the best decision for their mortgage. CCM is looking for people who are on the same mission as us. People who are passionate about continuous improvement and making things as simple as possible, and who live our core values:

• Take care of each other
• Always do the right thing
• Stay hungry to learn and grow
• Take personal responsibility
• Nothing less than raving fans

Responsibilities

• Develop and support execution of strategic marketing plan to drive leads in support of company-wide goals and vision
• Ideate and direct omni-channel lead generation campaigns
• Support the creation and monitoring of campaign reporting and KPI’s
• Manage agency relationships by coordinating lead generation efforts and all related execution
• Coordinate and support all paid search/SEM efforts with agency of record
• Work with the entire team to manage all updates and active content on all company-owned websites and web-based assets
• Create and oversee the creation of marketing assets and any campaign-related assets, including writing content at times and overseeing design
• Work closely with our Marketing Operations to coordinate efforts, campaigns, and all lead intake processes
• Work with agency to manage KPI’s and attribution reporting. Ensure all lead generation and marketing channel reports are updated for weekly review.
• Support launch and execution of both digital and in-person events and related promotion
• Support internal events and culture-related efforts

Requirements

• AT LEAST 3 years of marketing management experience
• Display significant knowledge of omni-channel marketing campaigns

Must have experience working with and/or managing:

• Paid Campaigns (Google AdWords, Paid social platforms, ad networks, etc.)
• Outdoor advertising
• Content marketing campaigns
• Email marketing
• Marketing automation (HubSpot platform)
• Agencies

Proactive approach to work that will enable you to lead development, not just wait to be told what to do.

• To apply:

  1. Take the DISC Test (click here)
  2. Download PDF of results
  3. Email both your resume & DISC Test results to Weston Critchfield (weston@citycreekmortgage.com)

Senior Full Stack Engineer

About City Creek Mortgage

City Creek Mortgage regularly saves people thousands on their mortgage.  CCM is a pioneer for modernizing the Mortgage industry by creating new consumer tools to make decision making easier for clients. CCM is looking for people who are on the same mission as us. People who are passionate about continuous improvement and making things as simple as possible, and who live our core values:

• Take care of each other
• Always do the right thing
• Stay hungry to learn and grow
• Take personal responsibility
• Nothing less than raving fans

Why work here and not with a bunch of other engineers? 

• You’ll learn a lot about mortgages. Experience working on financial products is preferred but not required.
• Here you won’t just be another developer. You’ll be on the front line of making major decisions with leadership to set the foundation for our current and future platform.

• You’ll have the opportunity to get solid system architect experience, associated with a growing brand.
• You’ll see your product be used every day as part of our mission to save people thousands of dollars during the biggest financial decision of their life.
• You’ll be working with a small team that has been working with contractors on various public and internal products for years.
• You’ll get to think big, and execute big.

Job Responsibilities

• Collaborate with both internal and contracted teams to build, test, QA, and launch new tools and features for the City Creek Platform.
• Work with the team to help ideate––and at times direct––creative and effective ways to solve customer pain points
• Occasionally maintain legacy projects as needs arise –– most of which are written in Typescript, Node.js and React in a serverless environment

Requirements

• AT LEAST 3 years of development experience with multiple front and back end technologies (must showcase the stack experience you have)
• Familiarity with deploying websites to places like
  • S3
  • Heroku
  • Netlify
  • Etc.
• Ability to create a full stack application complete with authentication and a robust form of data storage (showcasing knowledge relating to multiple forms of data storage and auth is preferred)
• Projects + Code that can be shown in the interview that showcase your abilities
• Ability to learn new tech and frameworks as needed
• Proactive approach to work that will enable you to lead development, not just wait to be told what to do.

Experience & Languages

• Significant experience and knowledge writing and working in:
  • React
  • Express
  • Typescript
  • AWS infrastructure: Lambda, S3, Api Gateway, Dynamo

• To apply:

  1. Take the DISC Test (click here)
  2. Download PDF of results
  3. Email both your resume & DISC Test results to Weston Critchfield (weston@citycreekmortgage.com)

Mortgage Processor

Job Description
Our processors are a critical part of our team. Once a loan is structured by a loan officer and approved by a coordinator, it is passed to our processing team. A processor’s job is to request and clear any remaining conditions, communicate with all parties of the transaction and schedule a stress-free closing. A processor is like the air traffic controller of the mortgage transaction. They are directing and communicating with all parties to achieve an on-time and smooth closing. You truly become your client’s hero and they become your friends. If you are looking for a place to call HOME, clients to love, and to be surrounded by the best in the industry who are willing to invest in you – please email your resume to tobi@citycreekmortgage.com Pay is based on experience. Training available.

Responsibilities
* Have a good working knowledge of loan programs and guidelines
* Review loan documentation and submit accurately to clear pending conditions
* Input information into our loan processing system
* Track all deadlines and perform the necessary functions ahead of schedule
* Communicate the next step with all parties involved
* Coordinate an on-time and accurate closing

Qualifications
* You must have organizational, problem solving, multi-tasking and analytical skills.
* You must have the ability to work efficiently, independently and manage multiple files simultaneously to meet contract, closing and lock deadlines.
* You must have strong verbal and written communication skills with a strong customer service emphasis.

So basically:

You instinctually just love people so much that golden retrievers aspire to be you when they grow up.
You have the competitive spirit of the 1981 US Olympic hockey team.
You play well with others. And not because you’re the only one in the neighborhood with the sandbox.
You close files on-time so often, that you put the Swiss train system to shame.
Your nerves under pressure rival those of a hostage negotiator.
When you make a mistake, you own it…and learn from it.
And one day you’ll be…the best processor in the world. 🙂
In summary: You have the proven efficiency of a robot, the processing the speed of a gazelle, and the heart of Mother Teresa.

City Creek Mortgage
We are a locally owned mortgage company that has been providing easy and affordable mortgages for Utah families for over 22 years. We help our clients build beautiful lives by saving them money with a refinance loan or helping them secure their next dream home. We understand that families have more important things to spend their money on than a high-commissioned loan process, so we offer a lower cost mortgage with our salary-based loan officers and high-volume business model. This creates grateful and loyal clients who keep coming back and bringing their friends with them. Building these life-long relationships is WHY we love what we do!

City Creek Mortgage is a close knit, family style company filled with people who truly care about each other and our clients. We do this by living out our 5 core values: Take Care of Each Other, Always do the Right Thing, Continuous Improvement, Take Personal Responsibility, and Create Raving Fans.

Staying true to these core values has led us to become the highest producing team in Utah, the second highest in the US, and a 3 time Best of State winner.

To apply:

1. Take the DISC Test (click here)
2. Download PDF of results
3. Email both your resume & DISC Test results to Austin Roberts (austin@citycreekmortgage.com)

Mortgage Coordinator / LOA

City Creek Mortgage
City Creek Mortgage has been proving families with affordable home loans for over 23 years. We do everything possible to drive down the cost of a loan while providing an easy process to our customers. We do this because we believe that families have more important things to spend their money on than overpriced mortgages.
We are looking for people who are on the same mission as us. People who can deliver SACC (Speed, Accuracy, Communication and Connection) and continuously improve out processes and live out our core values along the way.

Job Description
This position is the right-hand of the Mortgage Planner. It is the position that allows the Mortgage Planner to focus on four key activities: Structuring loans, selling loans, restructuring loans and reselling loans. It is the second step in a three-part relay race, in between the Mortgage Planner who will run the first leg and the Loan Processor who will run the third leg.

General Responsibilities

General Responsibility include, but not limited to:
– Must be willing to get a mortgage license
– Manage Mortgage Planner’s pipelines.
– Create daily job tasks and keep loan officers on task. Making sure that all leads are called daily until they move forward or are considered dead.
– Gather and review documentation
– Assist in email and text follow up with client/ Agents on behalf of the loan officer
– Never miss a closing/rate lock. Manage all locks and closing dates for your loan officer
– No calls left behind – take all Mortgage Planner calls when the MP is not available
– Update our CRM to be current with client information
– Assist loan officer with applications – from preparing to send out to getting them returned
– Put all doc from borrower portal
– Answer client calls and be 2nd in line for inbound calls when no Mortgage Planners are available.
– Hand off loan to loan processor with all info complete.

Summary:

You have the proven efficiency of a robot, the processing the speed of a gazelle, and the heart of Mother Teresa.

Qualifications 

Strong desire to learn.

To apply:

1. Take the DISC Test (click here)
2. Download PDF of results
3. Email both your resume & DISC Test results to Austin Roberts (austin@citycreekmortgage.com)

Mortgage Planner

Job Description
MUST have minimum of two-years mortgage processing experience. You must have HIGH communication skills, a sense of urgency, and a broad knowledge of processing. You need to LOVE checklists, possess a desire to compete, and have an internal need for accuracy. Exceptional attention of detail is a must. You will be working in a team environment full of strong personalities, tight deadlines and sometimes high-stress.

Skills & Competencies

You must possess organizational, problem solving, multi-tasking and analytical skills.

You must have the ability to work efficiently, independently and manage multiple files simultaneously to meet closing and lock deadlines.

You must have strong verbal and written communication skills with a strong customer service orientation.

So basically:

You instinctually just love people so much that golden retrievers aspire to be you when they grow up.

You have the competitive spirit of the 1981 US Olympic hockey team.

You play well with others. And not because you’re the only one in the neighborhood with the sandbox.

You close files on-time so often, that you put the Swiss train system to shame.

You’re nerves under pressure rival those of a hostage negotiator.

When you make a mistake, you own it. There’s no “Mistakes were made” garbage here.

One day you’ll be…the best processor in the world.

Summary:

You have the proven efficiency of a robot, the processing the speed of a gazelle, and the heart of Mother Teresa.

Qualifications 

TWO YEARS of mortgage processing experience. Required.

To apply:

1. Take the DISC Test (click here)
2. Download PDF of results
3. Email both your resume & DISC Test results to Austin Roberts (austin@citycreekmortgage.com)

Director of First Impressions / Receptionist

Job Description
Director of First Impressions. We are looking for people who are on the same mission as us. People who can deliver SACC (Speed, Accuracy, Communication and Connection) and continuously improve our processes and live out our core values along the way.

Skills & Competencies

You must have the ability to work efficiently, manage multiple phone calls while delivering an excellent client experience.

You must have strong verbal and written communication skills with a strong customer service orientation.

Responsibilities

Answering phone calls on the 1st ring & transferring to correct person
Handling Clients with EXCEPTIONAL customer service & care
Some data input Lead information, and Assigning leads and phone calls to the correct person. These come in from various channels, for example: Call ins, Online Applications, Emails, Chats, etc..
Assigning emailed leads within 4 minutes of receiving the email notification
Pulling Online Applications into our Loan Origination System
Faxing & Scanning & Copying
Setting up for closings – cookies, board and closing gifts
Misc. tasks as assigned to help all departments

Summary:

You have a strong love for helping people. You take on multiple tasks with ease.

To apply:

1. Take the DISC Test (click here)
2. Download PDF of results
3. Email both your resume & DISC Test results to Austin Roberts (austin@citycreekmortgage.com)