Careers

Become part of the most Trusted, Respected, & Loved mortgage company in Utah.

Who we are

We are built to save regular, every-day people thousands on their mortgage.
This means doing things differently than those other companies you worked at before.

Core Values

These are our non-negotiables.
How we serve our clients.
How we do business.

1

Take Care of Each Other

We are a small, but mighty team, and we stick together.

2

Always do the right thing

We do not believe in living in the gray, or explaining away actions. We do what’s right even if it costs us money.

3

Stay Hungry to Learn and Grow

People, like relationships are growing or dying. We choose growth. We choose progress. We choose measurable improvement.

4

Take Personal Responsibility

We point thumbs before pointing fingers.

5

Nothing less than Raving Fans

Mortgages are stressful for our clients, on top of their already stressful life. We take care of them as if they were our family.

Current career opportunities

City Creek Mortgage is proud to be an Equal Opportunity Employer.

A career with benefits

Some of the benefits generally offered :

401K

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Competitive Compensation

Mortgage Processor

Job Description
Our processors are a critical part of our team. Once a loan is structured by a loan officer and approved by a coordinator, it is passed to our processing team. A processor’s job is to request and clear any remaining conditions, communicate with all parties of the transaction and schedule a stress-free closing. A processor is like the air traffic controller of the mortgage transaction. They are directing and communicating with all parties to achieve an on-time and smooth closing. You truly become your client’s hero and they become your friends. If you are looking for a place to call HOME, clients to love, and to be surrounded by the best in the industry who are willing to invest in you – please email your resume to tobi@citycreekmortgage.com Pay is based on experience. Training available.

Responsibilities
* Have a good working knowledge of loan programs and guidelines
* Review loan documentation and submit accurately to clear pending conditions
* Input information into our loan processing system
* Track all deadlines and perform the necessary functions ahead of schedule
* Communicate the next step with all parties involved
* Coordinate an on-time and accurate closing

Qualifications
* You must have organizational, problem solving, multi-tasking and analytical skills.
* You must have the ability to work efficiently, independently and manage multiple files simultaneously to meet contract, closing and lock deadlines.
* You must have strong verbal and written communication skills with a strong customer service emphasis.

So basically:

You instinctually just love people so much that golden retrievers aspire to be you when they grow up.
You have the competitive spirit of the 1981 US Olympic hockey team.
You play well with others. And not because you’re the only one in the neighborhood with the sandbox.
You close files on-time so often, that you put the Swiss train system to shame.
Your nerves under pressure rival those of a hostage negotiator.
When you make a mistake, you own it…and learn from it.
And one day you’ll be…the best processor in the world. 🙂
In summary: You have the proven efficiency of a robot, the processing the speed of a gazelle, and the heart of Mother Teresa.

City Creek Mortgage
We are a locally owned mortgage company that has been providing easy and affordable mortgages for Utah families for over 22 years. We help our clients build beautiful lives by saving them money with a refinance loan or helping them secure their next dream home. We understand that families have more important things to spend their money on than a high-commissioned loan process, so we offer a lower cost mortgage with our salary-based loan officers and high-volume business model. This creates grateful and loyal clients who keep coming back and bringing their friends with them. Building these life-long relationships is WHY we love what we do!

City Creek Mortgage is a close knit, family style company filled with people who truly care about each other and our clients. We do this by living out our 5 core values: Take Care of Each Other, Always do the Right Thing, Continuous Improvement, Take Personal Responsibility, and Create Raving Fans.

Staying true to these core values has led us to become the highest producing team in Utah, the second highest in the US, and a 3 time Best of State winner.

To apply:

  1. Take the DISC Test (click here)
  2. Download PDF of results
  3. Email both your resume & DISC Test results to Tobi Roberts (tobi@citycreekmortgage.com)

Mortgage Coordinator / LOA

 

City Creek Mortgage
City Creek Mortgage has been proving families with affordable home loans for over 23 years. We do everything possible to drive down the cost of a loan while providing an easy process to our customers. We do this because we believe that families have more important things to spend their money on than overpriced mortgages.
We are looking for people who are on the same mission as us. People who can deliver SACC (Speed, Accuracy, Communication and Connection) and continuously improve out processes and live out our core values along the way.

Job Description
This position is the right-hand of the Mortgage Planner. It is the position that allows the Mortgage Planner to focus on four key activities: Structuring loans, selling loans, restructuring loans and reselling loans. It is the second step in a three-part relay race, in between the Mortgage Planner who will run the first leg and the Loan Processor who will run the third leg.

General Responsibilities

General Responsibility include, but not limited to:
– Must be willing to get a mortgage license
– Manage Mortgage Planner’s pipelines.
– Create daily job tasks and keep loan officers on task. Making sure that all leads are called daily until they move forward or are considered dead.
– Gather and review documentation
– Assist in email and text follow up with client/ Agents on behalf of the loan officer
Never miss a closing/rate lock. Manage all locks and closing dates for your loan officer
– No calls left behind – take all Mortgage Planner calls when the MP is not available
– Update our CRM to be current with client information
– Assist loan officer with applications – from preparing to send out to getting them returned
– Put all doc from borrower portal
– Answer client calls and be 2nd in line for inbound calls when no Mortgage Planners are available.
– Hand off loan to loan processor with all info complete.

 

Summary:

You have the proven efficiency of a robot, the processing the speed of a gazelle, and the heart of Mother Teresa.

 

Qualifications 

Strong desire to learn.

 

To apply:

  1. Take the DISC Test (click here)
  2. Download PDF of results
  3. Email both your resume & DISC Test results to Tobi Roberts (tobi@citycreekmortgage.com)

Mortgage Planner

Job Description
MUST have minimum of two-years mortgage processing experience. You must have HIGH communication skills, a sense of urgency, and a broad knowledge of processing. You need to LOVE checklists, possess a desire to compete, and have an internal need for accuracy. Exceptional attention of detail is a must. You will be working in a team environment full of strong personalities, tight deadlines and sometimes high-stress.

Skills & Competencies

You must possess organizational, problem solving, multi-tasking and analytical skills.

You must have the ability to work efficiently, independently and manage multiple files simultaneously to meet closing and lock deadlines.

You must have strong verbal and written communication skills with a strong customer service orientation.

 

So basically:

You instinctually just love people so much that golden retrievers aspire to be you when they grow up.

You have the competitive spirit of the 1981 US Olympic hockey team.

You play well with others. And not because you’re the only one in the neighborhood with the sandbox.

You close files on-time so often, that you put the Swiss train system to shame.

You’re nerves under pressure rival those of a hostage negotiator.

When you make a mistake, you own it. There’s no “Mistakes were made” garbage here.

One day you’ll be…the best processor in the world.

 

Summary:

You have the proven efficiency of a robot, the processing the speed of a gazelle, and the heart of Mother Teresa.

 

Qualifications 

TWO YEARS of mortgage processing experience. Required.

 

To apply:

  1. Take the DISC Test (click here)
  2. Download PDF of results
  3. Email both your resume & DISC Test results to Jodi Hansen (jodi@citycreekmortgage.com)

Director of First Impressions / Receptionist

 

Job Description
Director of First Impressions. We are looking for people who are on the same mission as us. People who can deliver SACC (Speed, Accuracy, Communication and Connection) and continuously improve our processes and live out our core values along the way.

Skills & Competencies

You must have the ability to work efficiently, manage multiple phone calls while delivering an excellent client experience.

You must have strong verbal and written communication skills with a strong customer service orientation.

Responsibilities

Answering phone calls on the 1st ring & transferring to correct person
Handling Clients with EXCEPTIONAL customer service & care
Some data input Lead information, and Assigning leads and phone calls to the correct person. These come in from various channels, for example: Call ins, Online Applications, Emails, Chats, etc..
Assigning emailed leads within 4 minutes of receiving the email notification
Pulling Online Applications into our Loan Origination System
Faxing & Scanning & Copying
Setting up for closings – cookies, board and closing gifts
Misc. tasks as assigned to help all departments

 

Summary:

You have a strong love for helping people. You take on multiple tasks with ease.

 

To apply:

  1. Take the DISC Test (click here)
  2. Download PDF of results
  3. Email both your resume & DISC Test results to Tobi Roberts(tobi@citycreekmortgage.com)