Careers

Become part of the most Trusted, Respected, & Loved mortgage company in Utah.

Who we are

We are built to save regular, every-day people thousands on their mortgage.
This means doing things differently than those other companies you worked at before.

Mortgage Processor

Job Description
Our processors are a critical part of our team. Once a loan is structured by a loan officer and approved by a coordinator, it is passed to our processing team. A processor’s job is to request and clear any remaining conditions, communicate with all parties of the transaction and schedule a stress-free closing. A processor is like the air traffic controller of the mortgage transaction. They are directing and communicating with all parties to achieve an on-time and smooth closing. You truly become your client’s hero and they become your friends. If you are looking for a place to call HOME, clients to love, and to be surrounded by the best in the industry who are willing to invest in you – please email your resume to tobi@citycreekmortgage.com Pay is based on experience. Training available.

Responsibilities
* Have a good working knowledge of loan programs and guidelines
* Review loan documentation and submit accurately to clear pending conditions
* Input information into our loan processing system
* Track all deadlines and perform the necessary functions ahead of schedule
* Communicate the next step with all parties involved
* Coordinate an on-time and accurate closing

Qualifications
* You must have organizational, problem solving, multi-tasking and analytical skills.
* You must have the ability to work efficiently, independently and manage multiple files simultaneously to meet contract, closing and lock deadlines.
* You must have strong verbal and written communication skills with a strong customer service emphasis.

So basically:

You instinctually just love people so much that golden retrievers aspire to be you when they grow up.
You have the competitive spirit of the 1981 US Olympic hockey team.
You play well with others. And not because you’re the only one in the neighborhood with the sandbox.
You close files on-time so often, that you put the Swiss train system to shame.
Your nerves under pressure rival those of a hostage negotiator.
When you make a mistake, you own it…and learn from it.
And one day you’ll be…the best processor in the world. 🙂
In summary: You have the proven efficiency of a robot, the processing the speed of a gazelle, and the heart of Mother Teresa.

City Creek Mortgage
We are a locally owned mortgage company that has been providing easy and affordable mortgages for Utah families for over 22 years. We help our clients build beautiful lives by saving them money with a refinance loan or helping them secure their next dream home. We understand that families have more important things to spend their money on than a high-commissioned loan process, so we offer a lower cost mortgage with our salary-based loan officers and high-volume business model. This creates grateful and loyal clients who keep coming back and bringing their friends with them. Building these life-long relationships is WHY we love what we do!

City Creek Mortgage is a close knit, family style company filled with people who truly care about each other and our clients. We do this by living out our 5 core values: Take Care of Each Other, Always do the Right Thing, Continuous Improvement, Take Personal Responsibility, and Create Raving Fans.

Staying true to these core values has led us to become the highest producing team in Utah, the second highest in the US, and a 3 time Best of State winner.

To apply:

1. Take the DISC Test (click here)
2. Download PDF of results
3. Email both your resume & DISC Test results to Tobi Roberts (tobi@citycreekmortgage.com)

Mortgage Coordinator / LOA

City Creek Mortgage
City Creek Mortgage has been proving families with affordable home loans for over 23 years. We do everything possible to drive down the cost of a loan while providing an easy process to our customers. We do this because we believe that families have more important things to spend their money on than overpriced mortgages.
We are looking for people who are on the same mission as us. People who can deliver SACC (Speed, Accuracy, Communication and Connection) and continuously improve out processes and live out our core values along the way.

Job Description
This position is the right-hand of the Mortgage Planner. It is the position that allows the Mortgage Planner to focus on four key activities: Structuring loans, selling loans, restructuring loans and reselling loans. It is the second step in a three-part relay race, in between the Mortgage Planner who will run the first leg and the Loan Processor who will run the third leg.

General Responsibilities

General Responsibility include, but not limited to:
– Must be willing to get a mortgage license
– Manage Mortgage Planner’s pipelines.
– Create daily job tasks and keep loan officers on task. Making sure that all leads are called daily until they move forward or are considered dead.
– Gather and review documentation
– Assist in email and text follow up with client/ Agents on behalf of the loan officer
– Never miss a closing/rate lock. Manage all locks and closing dates for your loan officer
– No calls left behind – take all Mortgage Planner calls when the MP is not available
– Update our CRM to be current with client information
– Assist loan officer with applications – from preparing to send out to getting them returned
– Put all doc from borrower portal
– Answer client calls and be 2nd in line for inbound calls when no Mortgage Planners are available.
– Hand off loan to loan processor with all info complete.

Summary:

You have the proven efficiency of a robot, the processing the speed of a gazelle, and the heart of Mother Teresa.

Qualifications 

Strong desire to learn.

To apply:

1. Take the DISC Test (click here)
2. Download PDF of results
3. Email both your resume & DISC Test results to Tobi Roberts (tobi@citycreekmortgage.com)

Director of First Impressions / Receptionist

Job Description
Director of First Impressions. We are looking for people who are on the same mission as us. People who can deliver SACC (Speed, Accuracy, Communication and Connection) and continuously improve our processes and live out our core values along the way.

Skills & Competencies

You must have the ability to work efficiently, manage multiple phone calls while delivering an excellent client experience.

You must have strong verbal and written communication skills with a strong customer service orientation.

Responsibilities

Answering phone calls on the 1st ring & transferring to correct person
Handling Clients with EXCEPTIONAL customer service & care
Some data input Lead information, and Assigning leads and phone calls to the correct person. These come in from various channels, for example: Call ins, Online Applications, Emails, Chats, etc..
Assigning emailed leads within 4 minutes of receiving the email notification
Pulling Online Applications into our Loan Origination System
Faxing & Scanning & Copying
Setting up for closings – cookies, board and closing gifts
Misc. tasks as assigned to help all departments

Summary:

You have a strong love for helping people. You take on multiple tasks with ease.

To apply:

1. Take the DISC Test (click here)
2. Download PDF of results
3. Email both your resume & DISC Test results to Tobi Roberts(tobi@citycreekmortgage.com)