I have worked in the lending industry now for nearly 11 years, so I came into this process somewhat skeptical when I saw a billboard with City Creek mortgage & “Mortgage Mike” on it. I was working with another lender at the time, but had not been very happy with their communication, lack of follow up, and interest in my situation. So I decided to give the number on the billboard a call.
When I initially made the call, I just wanted a rate and price quote. I gave some background as to what I was trying to accomplish and was given some suggestions that intrigued me. As I continued to speak with the mortgage planner, Jackie, I realized that I wanted to switch lenders in order to work with City Creek mortgage. The rates, terms and closing costs (or lack thereof) were amazing and beat my other lender- whom I had also worked with in the past hands down. I started to realize that I was likely being taken advantage of by the other lender.
From the very start, I was able to speak with Jackie, who is a very knowledgeable mortgage planner. She was able to answer all of my tough questions and had excellent products and suggestions to offer me. Jackie introduced me to her team and those that I would deal with through the process. They sent out emails and follow ups to further reassure me of my choice and to proactively answer other questions.
The whole process went very smoothly. I told them the date that I needed to close even though it was two weeks earlier than when my rate lock would expire. They told me they would do their best to deliver and absolutely have gone above and beyond to deliver and were able to complete the whole process in 2 weeks’ time.
I will never use another lender again and have already referred others to the company and will continue to do so. I can tell they are all about creating a wonderful experiencefor everyone involved and have helped put my wife at ease with the process too.
Cydne, who processed our loan, was also amazing… and in my opinion deserves a raise. She went above and beyond to deliver on my request and was able to push things through at warp speed. She is very knowledgeable and friendly. I thoroughly enjoyed dealing with her as well.
I can see why City Creek mortgage has so many “raving fans” and I can easily say that they have made me one as well.
Thank you again for such an easy, headache-free process and for helping re-direct and improve my family’s financial future.
City Creek mortgage sure has the right system in place, and I say all of these things as an unpaid, thrilled customer with the hope that others can share in the same experience I have had.
All the Best,
Rhett & Natalie Buttars Family