Our Team

mortgagemike_tobiroberts_citycreekmortgage_ourteam

They can do what we do; they can even copy how we do it. However, they can never replicate our why. It is why we exist that makes us who we are.

-Mike and Tobi Roberts

Our culture is a reflection of our people. There is no other mortgage company in Utah like City Creek Mortgage. Many try to copy us.

As one of the most established mortgage companies in Salt Lake City, City Creek Mortgage is unique because of the individual gifts and talents that are brought together to create one large team. We do not have any independent or commission based mortgage loan officers. When you work with one of us, you get all of us.

There is something to be said about working with a team of individuals who are willing to sacrifice themselves for the sake of something bigger. A piece of our vision explains it best:

As a team, we have each other’s backs and protect the feelings, heart and soul of each member. There is a love and a bond we share. We are truly a tribe with common beliefs, values, and purpose, who stand together in good times and in bad. We are like family within our team and truly love and respect each member and value their uniqueness, gifts and personalities.

As you read the descriptions of each team member it is important to know that I personally wrote each one. I try to explain from my perspective their gifts, history, or the value they bring to the team. I hope you enjoy getting to know each of us better. We are grateful for the opportunity to work with you.

Executive Team
Mike B&W

Mike Roberts

CEO & Co-Founder

mike@citycreekmortgage.com

Certified Mortgage Advisor

Tobi B&W

Tobi Roberts

CMO & Co-Founder

tobi@citycreekmortgage.com

Des_Headshot_300_B&W

Desire’e O’Byrne

Vice President

desiree@citycreekmortgage.com

Read Bio >

Mortgage
Alexis-Carter-Headshot_B&W_300

Alexis Carter

Mortgage Planner

alexis@citycreekmortgage.com

Read Bio >

Jackie B&W

Jackie Freeman

Mortgage Planner

jackie@citycreekmortgage.com

Read Bio >

Michelle B&W

Michelle Shabestari

Mortgage Planner

michelle@citycreekmortgage.com

Read Bio >

Kristi_Graves_Headshot_B&W_300

Kristi Graves

Mortgage Planner

kristi@citycreekmortgage.com

Read Bio >

Troy B&W

Troy Norris

Mortgage Planner

troy@citycreekmortgage.com

Read Bio >

Chris B&W

Chris Summers

Mortgage Planner

chris@citycreekmortgage.com

Read Bio >

MaryJohnson_Headshot_BW

Mary Johnson

Mortgage Planner

mary@citycreekmortgage.com

Read Bio >

Malarie_Headshot_BW

Malarie Hill

Mortgage Planner

malarie@citycreekmortgage.com

Read Bio >

Graves,Sam_BW

Sami Graves

Mortgage Planner Assistant

sami@citycreekmortgage.com

Read Bio >

Melanie_300_BW

Melanie Ho Ching

Mortgage Planner Assistant

melanie@citycreekmortgage.com

Read Bio >

AshleyEnquist_CityCreekMortgage

Ashley Enquist

Mortgage Planner Assistant

ashley@citycreekmortgage.com

Read Bio >

Celia_Headshot_BW

Celia Garcia

Mortgage Planner Assistant

celia@citycreekmortgage.com

Read Bio >

Rail_Cressall_Headshot_B&W_300

Rail Cressall

Sales Assistant

salesadmin@citycreekmortgage.com

Read Bio >

Cheyanne_Headshot_BW

Cheyanne Milliner

Sales Assistant

cheyanne@citycreekmortgage.com

Read Bio >

B&W

Taiya Nah

Executive Assistant to Mike

taiya@citycreekmortgage.com

Read Bio >

Q2_CCM-2496-Edit-2

Heather Jemmett

Mortgage Coordinator

heather@citycreekmortgage.com

Read Bio >

Q2_CCM-2500-Edit-2

Celeste Carter

Mortgage Coordinator

celeste@citycreekmortgage.com

Read Bio >

ToryBW

Tory Diddens

Mortgage Coordinator

tory@citycreekmortgage.com

Read Bio >

loriebw

Lorie Roberts

Loan Processing Specialist

lorie@citycreekmortgage.com

Read Bio >

jessica_bw

Jessica Campbell

Loan Processing Specialist

jessica@citycreekmortgage.com

Read Bio >

JenRogers_Headshot_B&W

Jen Rogers

Loan Processing Specialist

jen@citycreekmortgage.com

Read Bio >

Office Support
shay_bw

Shay Booker

Client Care Associate

officeadmin@citycreekmortgage.com

Read Bio >

Q1_CityCreek-1690-Edit-2

Austin Roberts

Team Assistant

austin@citycreekmortgage.com

Read Bio >

Mikaela B&W

Mikaela Roberts

Team Assistant

mikaela@citycreekmortgage.com

Read Bio >

moki-b&w

Mortgage Moki

Team Mascot

email coming soon

Read Bio >

Studio
AlisaBW

Alisa Morgan

Project Manager

studios@citycreekmortgage.com

Read Bio >

Director

Weston Critchfield

Art Director 

weston@citycreekmortgage.com

Read Bio >

Jamie B&W

Jamie Norris

Chief Heart Officer

jamie@citycreekmortgage.com

Read Bio >

JessSiri_BW

Jess Hymas

Personal Assistant

jess@citycreekmortgage.com

Read Bio >

Mike

Mike Roberts

CEO & Co-Founder

Certified Mortgage Advisor

I remember as a young child knowing that I wanted to be a part of the financial service industry.  As the son of a retired stock broker, I used to visit my dad’s office and was fascinated by the business.  I had a dream that someday I would be a part of the financial world as well.

Working in all aspects of the construction industry through college, I eventually became a general contractor.  Realizing that I was not following the direction that I had pre-set as a child, I decided it was time to get back to my original dream.  So in December of 1996, I left the construction industry.  With a newborn baby, no money and no plan, I set out in pursuit of my childhood dream.

With the support of a wife who believed in me, I scheduled meetings with the top financial planning firms in the valley.  The first one I met with scheduled me a series of aptitude tests to see if I was cut out for the ups and downs of the financial industry.  I passed with ease (thankfully…) and was offered a job.  They were willing to pay me a salary, health insurance, and fantastic benefits.  Although excited to have the opportunity I had dreamed of for most my life, something wasn’t right.

The day after I was offered the job, I made a list of all the industries I would consider devoting my career to. One of these turned out to be mortgage. Since I had never considered mortgage lending as a career option, I decided that I needed to research the industry. I actually took a college course while at Westminster College called ‘Real Estate Finance,’ in which I learned about all aspects of the business. This proved to be helpful later in life.

Since I had only a short time to make a decision on accepting the job I was offered, there was no time to waste. I jumped in my car and drove to an area in the Salt Lake Valley called Union Park, where many mortgage companies were located. The first company I walked into was First City Financial, a national mortgage company based out of Colorado. Sitting behind the receptionist desk was someone who later became an important person in my life, Jennifer Racine. As I walked in the office, I remember how nervous I was. I asked if the manager was in the office. He wasn’t, so I handed Jennifer my resume and asked if her manager would call me when he returned.

A couple hours later, I received a call from the manager, Jim Lyman. He graciously met with me that afternoon and gave me an introduction to how the mortgage business worked, and ultimately offered me a job.

I remember going home after the meeting and telling my wife about my experience that day and how I think this was the direction I wanted to take. She looked at me and reminded me that I would be giving up a stable salary for a 100% commission job. She told me that she believed in me either way and that she would support whatever I decided. I immediately called the financial planning company that was waiting for me to accept their job offer and told them thank you, but I’m going to pursue another path. They reminded me how many people were begging for the opportunity I was passing on. However, I had faith that I was making the right decision.

I worked for First City Mortgage from January of 1997 until I left in July of 1998 to start City Creek Mortgage. At the time, it was simple to start a mortgage company. With only a small investment, I opened the doors and hired our first employee. Our second employee turned out to be Jennifer Racine, who to this day is still a great friend and supporter of City Creek Mortgage.

When I look back on how things played out, I realize how amazingly protected I have been. As many small business owners can attest, there are times when running a business is absolutely terrifying, and other times when it is like standing on a cliff in a windstorm without a parachute. However, when you have a purpose that drives you, and a vision of how things can be, you just keep going.

Running this company is an honor and privilege that I am tremendously grateful for. I get to come to work every day with a group of committed people who not only believe in me, but also believe in our vision. Some of my greatest friendships are with those I work with. I wouldn’t trade this for anything.

Tobi

Tobi Roberts

CMO & Co-Founder

If there is a ‘Women of Influence’ award for the mortgage industry, the title should be owned by Tobi.  Not only does she own half of City Creek Mortgage, she is also the one who has had the greatest influence on the vision and values of this company.

From the beginning, Tobi has shed more blood, sweat and tears (this one for sure) than anyone.  When our kids were young, she would bring them into the office while she met with our partners and helped run the business.  She is truly an icon in this industry, and someone who is highly valued and respected.

One of my favorite stories about Tobi was when she and I were sitting around a table being interviewed on camera.  She was asked a question about our mission and values.  I remember her looking into the camera and saying:

“At the end of the day, we just want to be the most trusted, respected and loved mortgage company in Utah.”

I sat there in astonishment.  The second the camera stopped rolling, I looked at her and said, “Write that down.  You just nailed our mission statement.”  By the next day, on the wall as you enter our office, those words were posted to remind us each day what we are fighting for.  Today, those are more than just words to every member of our team.  They are rules we live by.

Des_Headshot_300

Desireé O’Byrne

Vice President

I remember the first time I met Desire’e.  It was February of 2004, and she pulled up for her initial interview with City Creek Mortgage driving a lifted Jeep wearing high heel shoes.  I remember Tobi looked at her and said, “One thing doesn’t match the other, and I like it!”  She couldn’t believe that this tiny girl could drive such a big Jeep.  From that moment on, we knew she was meant to be a part of our long-term vision.

Desire’e is one of the most important people in my life.  Not only does she run our sales team, but she is also the one I lean on to share in the responsibility of running City Creek along with me and Tobi.  Her influence runs so deep that it is difficult to know where City Creek ends and Desire’e begins.

Alexis-Carter-Headshot_B&W_300

Alexis Carter

Mortgage Planner

Some people come into your life to be a part of something great.  Alexis is one of those people to me.

I first met Alexis in 2004 when she was a rep for a mortgage lender we worked closely with.  Over the years, we built a strong relationship.  One summer day in 2011 she came to me and said she wanted to come along with us and be a part of our team.  She is now a rock star on the sales team, and a heavily influential voice in the direction and vision of City Creek Mortgage.

Alexis recently sent Tobi a text message in which she stated that City Creek Mortgage is written on her heart.  If she could only have seen the tears that welled up in Tobi’s eyes as she read that message, and the smile she created.  Alexis is tattooed on City Creek’s heart.  She means more to this company than we can ever verbally explain.

Jackie

Jackie Freeman

Mortgage Planner

Jackie is like a unicorn; you never know they exist until you meet one.

I first met Jackie in early 2012 when she came in to meet with us.  She was happily employed at a national bank where she held the honor of having the highest customer service awards in the state of Utah.  Although not looking for a job, she was told by her cousin that she “Must” meet us and get to know who we are.  The next day, I called and left her a message saying that I don’t know whether it is now, six months from now, or in 10 years, but I want her on our team.  A number of months later, she joined our sales team.

In my years of working with Jackie, I have never once heard a complaint from her or about her.  Everyone and I mean everyone, who works with Jackie adores her.  She is one of the best things to ever happen to City Creek, and someone that means more to me than she will ever know.

Kristi_Graves_Headshot_300

Kristi Graves

Mortgage Planner

There are a select number of competitors in this industry that I follow.  If someone makes my list, there is something special about them.  Before I ever met Kristi, and long before any conversation of her being a part of our team, she was one that I followed.

When Kristi came in to meet with me the first time, I knew immediately that she was meant to be on our sales team.  When I bring people onto the team, I look for those who have distinguished gifts, and I already knew she was gifted.  There is something about Kristi that is unexplainable, but completely endearing.  Upon meeting her, you quickly realize what I’m talking about.

Kristi quickly won over the heart of our team.  Her drive and desire to be excellent shows in her hard work and commitment to the role she plays here.  She has a genuine care for people and for City Creek Mortgage.  I am honored to have her on the team, and look forward to working with her to the end.

Michelle

Michelle Shabestari

Mortgage Planner

I first met Michelle back in high school when  I was at the awkward age of 15.  She was friends with some of my friends, so I actually had the privilege of hanging out with her a couple times.  I remember how nice she was and how she had a gift that made everyone around her feel comfortable.  At an age when many kids were only friendly to a select few, it was refreshing to meet someone who treated everyone kindly.

Michelle is a Mortgage Planner on our team.  Before joining City Creek, she spent many years working as a loan officer for a large national bank where she excelled and achieved many customer service rewards.  Over the years I heard great things about her from other real estate professionals, so I always had in my mind that someday she would be a great fit on our team.

One day I reached out to Michelle and asked if she would be interested in learning about City Creek Mortgage.  She came in and right from the beginning blended beautifully with our team.  At that moment, I knew she was meant to be a part of our City Creek Family.

Chris

Chris Summers

Mortgage Planner

Of all the City Creek employees, my history dates back the furthest with Chris.  In fact, we have been friends since I was in the sixth grade.  Over all these decades, I know more about this guy than most people do.  I’ve learned that he is someone I can trust and someone who will always do what is right for each client he serves.  He cares about people and has a gift of connection.  People love working with Chris and many end up calling him friend at the end of their transaction. 

Chris has a brilliant mind and can create systems that make a small business work better than most large companies.  In fact, he learned much of his skillset working in the finance departments of large companies like Kennecott Copper.  Having a degree from Utah State in Accounting and an MBA from Westminster College, he is a perfect combination of book smart combined with real life experience. 

Having a team member who has known me for most of my life is an added benefit of having Chris at City Creek.  He knows how important this company is to me and he shares in my passion for the culture and what we stand for.  Knowing that he has my back means a lot to me and I am grateful for his support and contribution to our long term vision.

Q4_CCM-2839-Edit

Troy Norris

Mortgage Planner

Having a strong understanding of numbers is a critical skill for a Mortgage Planner.  That’s why Troy’s day job of being a high school math teacher makes him the perfect candidate for our After Hours Sales Team. 

 Having two careers is something Troy has maintained for the past 18 years.  When I learned of his skills and work schedule, I knew he would be the perfect fit to serve our clients and partners after hours and weekends. That is a time slot very few local lenders staff, but one that is in high demand for borrowers who are unable to make phone calls or meet during the day. 

 Upon meeting Troy, I immediately realized that he has a strong competitive side.  Typically wearing something representing the University of Utah, he is clearly a loyal fan.  He was raised in a competitive sports driven family and carried that passion into adulthood.  He also coaches Jr. High baseball as well as basketball and follows many high school sports programs.  If you ever need to speak with a Mortgage Planner after hours, or just want to chat about “The game”, Troy is your guy! 

MaryJohnson_Headshot

Mary Johnson

Mortgage Planner

Of all the stories of how we came to hire each employee, this is one of my favorites.
In thinking through how each employee was hired, I realize that most of our team is made up of friends or family of other team members. This is part of the reason we have such a close nit culture.

Mary and Michelle spent many years working together at a national bank in their mortgage department. Shortly after hiring Michelle, I started receiving phone calls and e-mails from Mary. She wanted me to know that she had done a lot of research on us and would love to someday join our team. Since we aren’t the traditional mortgage company that hires commission based loan officers, it took a while before a position was available. During this waiting period, she stayed in touch with me, reminding me of her goal to be a part of our team.

Now that she is finally with us, Mary frequently reminds me of her goal to finish her career with City Creek Mortgage. That’s what I look for in people to hire. Her loyalty and commitment perfectly match our Core Values.

Malarie_Headshot

Malarie Hill

Mortgage Planner

If I’ve learned one thing as a small business owner, it’s the power of association.  The most powerful connections I have are introductions from people I know.  Thankfully, I happen to know Malarie’s mom.  Therefore, when Malarie decided to get into the mortgage industry, her mom told her that there is no better company out there than City Creek Mortgage.  From that introduction, an amazing person was added to our team.  

Malarie is extraordinarily talented in the art of personal connection.  After spending just minutes with her, you can’t help but adore her.  Just like her mom, she is a hard worker and will do anything to help the people she serves.  Her level of commitment is authentic, real and immediately establishes trust.  She takes the fear out of what can be an intimidating process.  

As a mortgage planner serving our non-traditional work hours, Malarie could be the one helping you if you need a loan at 8:30 pm.  Being personally trained by me, she will be among the best in the industry.  We are lucky to have her on our team. 

Taiya

Taiya Nah

Executive Assistant to Mike

Taiya is unique soul.  The two words that best describe Taiya are Loyalty and Family.  In addition to having a wonderful family, she has been adopted into a couple of the families here at City Creek; mine included.  Not only is she my assistant and a big part of both our sales and marketing teams, she is like a daughter to me.

Sometimes the greatest lessons and experiences happen when times are the hardest.  I will never forget the day when our team was dealing with how to respond to a major slowdown that happened in our industry.  The topic came up of how at least 75% of mortgage companies were laying off employees in reaction to the decrease in business.  After the meeting, Taiya came up to me and said, “Please don’t ever lay me off.  I promise, I will work for you for free.  You don’t need to pay me if you can’t afford to.”  I’m not sure that she will ever understand how powerful those words were to me.  To hear someone so committed to a vision that they want to be a part of it regardless of personal reward is special gift.

KC

KC Ludwig

Sales Assistant

In my first conversation with K.C., I couldn’t help but notice the similarity in her drive and desire to grow with that of Tobi’s drive when she was her age. K.C.’s thirst for knowledge and experience matched well with our core value of Continuous Improvement of Self & Others. In addition, she works very well with me and the rest of our sales team. You can’t help but love and adore her. I knew from the moment I first met her that she would be a great fit on this team.

K.C. manages our lead flow and makes sure that each client is handled quickly and efficiently. She also is the one who prepares all of our loan strategies for our clients. Between K.C. and Taiya, they provide me with all the reports I need each day in order to ensure that City Creek is running well and operating efficiently. That gives me the confidence to make decisions and to make the changes needed when we get off track.

Celia_Headshot

Celia Garcia

Mortgage Planner Assistant

Some people are naturally driven to improve.  Celia happens to fit this perfectly.  She was actually introduced to City Creek Mortgage through a temp-to-hire program.  At the time, we needed extra help but weren’t ready to commit to adding another permanent member to our team.  I contacted an agency who told me I needed to meet Celia.  Within a day, she was at our office ready to work. 

Within a few days, she came to me and asked about training programs to help her better understand the mortgage industry.  At first, I played it off a bit, thinking she couldn’t be serious.  She wasn’t even a City Creek employee.  However, within a few weeks, I realized that she was completely serious.  

When the need for her temporary position ended, she was heartbroken.  She continued to reach out to me, letting me know that having a career at City Creek Mortgage was on her vision board.  How could I ignore this?  I knew that we needed to have her.  

Celia now supports our Mortgage Planners, and has ambitions of being trained as a Mortgage Planner herself.  I smile every time I see her, knowing how hard she fought for her position.  This level of grit is rare and something that makes her an incredibly valuable team member. 

Rail_Cressall_Headshot_300

Rail Cressall

Sales Assistant

I didn’t meet Rail until a week or two after he started working at City Creek Mortgage. I saw a young guy sitting with Taiya at her desk. However, I didn’t put together that he was a new employee. I assumed he was a client using her computer. As I walked by, he politely stood up to shake my hand. He said, “Hi, I’m Rail. Like in rail road tracks.” Since he was the first person with the name of Rail that I have ever met, I was intrigued. The next few minutes were spent getting to know him, with much of the conversation based around his name.

 

Rail is a solid guy. Fast learner, incredibly bright and just an overall good person. As another friend of Taiya, we know that she would not have brought him in to work with us if he didn’t live up to her professional standards. He quickly earned our trust with his speed of learning and his insatiable desire to grow and advance. As a young man who is early in his career, he certainly has a great future ahead of him.

Q2_CCM-2500-Edit

Celeste Carter

Mortgage Coordinator

Celeste is sharp, witty and talented. She is one of the youngest leaders we have on our team and is highly respected by her peers. She actually started working for City Creek right out of high school.
 
There is never a dull moment when Celeste is around. She has the ability to make everyone laugh, most of the time making herself the center of her jokes. I admire her ability to find humor in most every situation and appreciate her professional gifts and talents.
 
As a Transaction Coordinator, she ensures that files are progressing as planned and looks for opportunities to improve the process from initial underwrite through closing. Having Celeste oversee our loans in process gives me the confidence to trust that each file will close as scheduled.
Heather

Heather Jemmett

Mortgage Coordinator

When Desireé and I first interviewed Heather, our conversation about working together quickly turned to one about music, musicians and the things we like about each artist. It was as if we were already friends who were destined to work together. Since I rely heavily on Desireé and fully trust her judgment, I was excited when the first words out of her mouth at the end of the interview were, “I’m going to hire her.” That’s all I needed to hear. She had my full support.

Heather’s experience and background made her transition into City Creek seamless. There was very little learning curve and a great deal of talent that she added to our team. More importantly, she fits in perfectly with everyone and is sincerely wonderful to work alongside.

Tory

Tory Diddens

Mortgage Coordinator

There is something about the young generation that makes many of them unique. From my experience, many of them have strong work ethics, a sense of loyalty and a love for people that shines through in their personalities. Tory fits this mold perfectly.

Tory and Taiya have been close friends since they were in Jr. High School. Knowing how challenging it is to live up to Taiya’s professional expectations, when she suggested we hire Tory the decision was immediately made. Looking back, I can’t think of any other employee who has learned the industry and excelled in their position more quickly than she has. Tory is truly one of a kind and someone I’m grateful every day to have on the team.

Cheyanne_Headshot_300

Cheyanne Milliner

Sales Assistant

I was introduced to Cheyanne by Rail, a City Creek Mortgage employee.  He brought Cheyanne as a guest to a concert in a suite sponsored by our company.  After a ten-minute conversation, I pulled Rail aside and let him know how impressed I was with her.  Since I knew it was a bit early for me to ask if she wanted a job, I just turned to her and told her to let me know if she was ever in the market to change careers.  A number of months later, she joined our team.

Cheyanne is extremely coachable and loves to learn.  Having no prior mortgage experience, she has quickly developed the knowledge needed to execute a challenging role in this industry.  I have found this to be a consistent trait in team members that we’ve hired in her age bracket.  With her strong work ethic, I look forward to seeing how she will develop within City Creek Mortgage. 

Graves,Sam

Sami Graves

Mortgage Planner Assistant

Although you’d never know it by meeting her, our Mortgage Planner, Kristi Graves is the grandmother to Sami’s daughter.  Yes, Sami is Married to Kristi’s son, Jake.  When Jake and Sami were buying a home, Kristi mentioned several times how much she appreciates having a client like Sami.  She was detailed, precise and asked great questions.  This made Kristi’s job as her Mortgage Planner easy.  That’s why Sami was my first suggestion when we started looking for a Mortgage Planner assistant for Kristi.

I absolutely adore Sami.  Even before she started her first day, she began the licensing process to be a Mortgage Loan Originator.  This showed me the level of commitment and passion she would be brining to her new career.  She is the type of person who lights up a room when she enters and treats every person like a friend.

If you are fortunate enough to work with Sami throughout the loan process, you’ll see exactly why she’s a great fit for our team.  She’s very talented, and a little bit sassy… Just like her mother-in-law. 😊

Melanie_300

Melanie Ho Ching

Mortgage Planner Assistant

Sometimes we can find employees by chance.  Melanie is one such example.  I was introduced to her through social media.  When I learned she had mortgage experience, I reached out to her and asked if she’d be interested in meeting with us.  When she came in, I could immediately tell she would be a perfect fit.

During an interview, I look for the unintentional comments people make.  It is through random conversation that I’m able to learn more about a person that through structured interview questions.  During our discussion, I could tell that Melanie has a sharp sense of detail as well as a strong work ethic.  She made a very big impression on me, so we offered her the job.

If I were to say what most impresses me about Melanie so far, it would be her ability to connect with others.  She has a kindness and warmth that shines through.  From her smile to the way she verbally communicates, you can tell that she’s a great fit for the City Creek Mortgage team.

AshleyEnquist_CityCreekMortgage_300

Ashley Enquist

Mortgage Planner Assistant

I was first introduced to Ashley while attending a promotion for Alexis Carter’s Husband, Kelly.  He works for the Salt Lake Fire Department, and was being promoted to Battalion Chief.  Of course, the other BC’s were in attendance, along with their significant others.  Sitting not too far from me was Ashley and her fiancé, Chris.  When Alexis introduced me to Ashley, I was immediately impressed.  She was warm, friendly and was an excellent communicator.  So, when a few months down the road Alexis suggested we bring her in to join our team, I immediately gave my approval.

Since Alexis is as good as they come, working on her team requires people to be at the top of their game.  Ashley immediately gained our respect when she showed her attention to detail and ability to learn quickly.  It has been mentioned to me on several occasions that Ashley was the fastest on-boarding process we have experienced as a company.  As you can imagine, that is quite the accomplishment.

City Creek is truly filled with exceptional people, and Ashley is one of them.  I’m grateful to have her on our team.

lorie

Lorie Roberts

Mortgage Coordinator

Although we share the same last name, Lorie is another Roberts to whom I am not related. However, she happens to be the person on the team that I have known the longest. My mom and Lorie’s mom have been friends since Jr. High School. They were close then and remain good friends today. I remember having dinner at her house or stopping by for visits when I was very young. I remember hanging out with her while my mom and her mom talked. In fact, some of my earliest memories include Lorie and her family. She comes from a wonderful home and is herself an extraordinary person.

Having started City Creek Mortgage in 1998, I’ve been in this industry a long time. My family would often tell me about Lorie and how she works in the mortgage industry. I listened to people tell me how wonderful she is. However, I never assumed we would have the opportunity to have her on our team.

One day I received a call from my mom, reaching out to see if we had any openings on our processing team. When I learned it was Lorie, I quickly replied, “Yes!” Lorie came in and met with Desire’e. After many years of working for the same mortgage company, Lorie quickly made the decision to join our team.

I value the history we have in knowing each other for so many years. It’s cool to think back on what each of us were like as children and how ironic it is that we are now working together.

jessica_

Jessica Campbell

Loan Processing Specialist

When you put out there that your mission is to be the most Trusted, Respected and Loved mortgage company in Utah, the universe seems to put people in your path that perfectly fit into the vision. Jessica fits this mold perfectly. Having her on our team makes us stronger. Her gift of connection brings our clients into our tribe and makes them Raving Fans. She cares deeply for others and fights to ensure that our clients have an exceptional mortgage experience.

Although before working for City Creek Mortgage I had never met Jessica, we found that we have many common connections. In fact, her closest friend was once my assistant many years back. Given how much I love and adore her best friend, the connection helped me to know the type of person Jessica is. Now that I know her better, my initial assumption was spot on. She’s an amazing girl!

JenRogers_Headshot

Jen Rogers

Loan Processing Specialist

A while back I was meeting with Jamie, our Chief Heart Officer, about ways to deeply involve our team members in charity.  She told me about Jen and explained some of the amazing things she does through her own charity, the JR Way.  We called Jen and arranged a meeting.  There was an immediate bond formed.  At that moment, I decided that at some point in time Jen would be a part of our team.

A few months later, Jen reached out to me asking if I had contacts to help her find a new career.  She mentioned that she was referred to another mortgage company and was considering applying.  I let her know they were a company that has deep admiration for City Creek Mortgage.  She sent a message back that said, “No way.  I won’t work for a competitor.  I’m Team City Creek all the way!!”  At that point, I knew I had a shot.

Jen is one of the coolest people I know.  She has a wonderful personality and immediately connects with people.  Along with her desire to make the world a better place, she is a beautiful addition to our City Creek Family.

shay

Shay Booker

Client Care Associate

I’m not sure there is anyone who could say a bad thing about Shay. She makes me smile every time I see her. As one of the most joyful people I know, she has the gift of ‘authentic connection,’ which is one of the core traits we look for at City Creek Mortgage. This gift helps make her an amazing Office Administrator and lover of our clients. She can connect with any personality and brings out the best in people. She has up-leveled our commitment to customer service and has made a huge impact on those who get to work with her each day.

As a friend of Jasmine, we invited Shay to help us on a day our team was feeling overwhelmed. I remember walking into the office and she politely greeted me. Not sure she knew who I was, I remember how impressed I was with her kind demeanor. At that moment, I went back and told Desireè that she needed to hire Shay immediately. The rest, as they say, is history.

Austin

Austin Roberts

Team Assistant

When we say that City Creek Mortgage is a family business, we mean it. Austin is my son, and the older of my two kids. Most people say he is the perfect combination of me and his mom, Tobi. He has similar features to both of us (mainly me), Tobi’s social skills, and my personality.

Being the son of two small business owners, Austin’s work history dates back to when he was about 5. He would help stuff envelopes and cut out marketing pieces, and even help with our client events. As an extremely poised communicator, Austin has no problem building relationships. He is a man of high integrity and about the best son a father could ask for.

Mikaela

Mikaela Roberts

Team Assistant

Mikaela is my daughter, and of course, she has me completely wrapped. Like her brother, she started working for City Creek Mortgage at about 5 years old. She is the perfect combination of me and Tobi. She looks like the female replica of me, but she has her mom’s personality.

Just like her mom, Mikaela is a natural driver. Her ability to take charge and get things done is something that was clear from the time she was a baby. I always knew that she could take care of herself if needed. As her father, that brings me much comfort. I trust Mikaela completely, and know that she will always do what is right.

moki-b&w

Mortgage Moki

Team Mascot

Moki is by far the naughtiest member of our team. After losing a dog back in 2003, I found Moki on an available pet website from a pet store in Denver. It was sort of like on-line dating, where you are choosing someone based on a picture and a short bio. However, with this being a pet, once you said yes, it was more than just a date; it was a long-term commitment.

Mortgage Moki, as we have affectionately branded her, has been a part of this team since the summer of 2003. Even with all of our client’s young kids chasing her around the office, and some even pulling her hair, she has never been anything other than the sweetest dog you will ever meet. I never thought I would own a small dog, and after her I likely never will again. However, outside of her sneaky habit of peeing when no one is watching her, she is as perfect a pet as anyone could ask for. She is loved and adored at City Creek, and truly lives a very charmed life.

Alisa

Alisa Morgan

Project Manager

When I hear my wife say that someone makes her heart happy, my love for that person is immediate. As the one who supports Tobi, Alisa plays a vital role at City Creek Mortgage as well as one within my family. Her patience, understanding and sympathy for the challenges of owning a business make her someone we fully trust to handle the things that matter most to us.

Alisa is another team member who came to City Creek Mortgage as a referral from an existing employee. Being close friends with Heather, we knew before we hired her that she was an exceptional person. Her gifts and talents make us better and raise the bar for City Creek Mortgage. As the one who also runs City Creek Studios, she has a full plate and lots to juggle!

Q1_CityCreek-787-Edit

Weston Critchfield

Art Director

Weston was initially referred to us by a local homebuilder who hired him to create his company website.  I could tell immediately that he has immense talents with videography, photography and website creation.  When he came in to interview, he showed us some of his work.  We knew right then that we were dealing with a true professional artist.

 

Having Weston has greatly elevated our team.  For example, he has the ability to capture the right moment when it happens.  You see this gift when you watch him take photographs.  Rather than let his finger quickly snap one photo after another, he patiently waits for the perfect moment, snaps the picture and tells you that’s all he needs.  That is a skill that truly separates him from an average photographer.  In addition, he is one of the most knowledgeable technical people I know.  Although I understand very little about his area of expertise, I have great trust in his knowledge and abilities to perform. 

Jamie

Jamie Norris

Chief Heart Officer

Of all of the positions here at City Creek Mortgage, the Chief Heart Officer role is among my favorite and there is no better person to fill this role than Jamie.  Her primary goal is to feed the hearts and souls of our employees and help them to live more fulfilled and enjoyable lives.  Since there is a unique recipe for each team member, this requires a deep connection with each person and the ability to listen, lead and influence them in alignment with his/her desired outcomes.

Jamie embodies the culture of City Creek Mortgage with every fiber of her being.  She is a natural lover of people and brings the best out of every situation.  Her gift of connection is clearly apparent upon first meeting her.  Her competitive nature makes her deeply loyal and committed to whatever she sets out to accomplish.

I consider Jamie to be a close personal friend, trusted advisor and someone who carries out the values and vision of City Creek Mortgage.  She makes us a stronger team and empowers us to grow in healthy and productive way.  She’s a friend to everyone and a person we love and adore.

If you’d like to learn more about Jamie’s personality, it shines through in the videos that she does for City Creek Mortgage.  Like this one:

JessSiri

Jess Hymas

Personal Assistant

Having someone to keep the path clear of most personal responsibilities is something I consider a gift.  Jessica is that to me and my wife, Tobi.  When we first started to search for the right candidate, our Chief Heart Officer sent us a text saying she had the perfect solution.  It was her sister, Jess.  Given that Jamie is one of the most valued people in our lives, that’s all it took.  The job belonged to Jess if she wanted it.

There truly aren’t many people on this planet like Jess.  However, the world needs many more.  Like her sister, she has a huge heart and has an exceptional work ethic.  Given that they come from an incredible family, it’s no surprise.  Whether it be preparing a meal for our team, or helping us get ready for a client event, both their mom and dad are a huge help to City Creek Mortgage.  The entire family is considered part of our tribe.

Jamie’s daughter affectionately calls Jess, Siri.  Although I’m not sure of the history behind this, the name has stuck.  Just know that if you ever hear us talk about Siri, chances are we aren’t referring to our phones.  Rather, we are graciously referring to the one who helps us more than our phones ever could.

Gephardt Approved

“If you are looking for a company you can trust for your first or next mortgage, you could turn to a company I trust: City Creek Mortgage.”

– Bill Gephardt

I trust them because I have investigated the background of this company, and the way they treat their customers. In fact, I can find absolutely no complaints whatsoever, official or unofficial. As a result, I am proud to endorse City Creek Mortgage, and declare the company Gephardt Approved.

This is a company that I find truly unique when it comes to their claim that they want to form lifetime relationships with their clients: They have client parties and get-togethers up to 4 times a year just to stay in touch. “We really are friends,” says partner and co-owner Mike Roberts. “This is our opportunity to stay connected with our clients. We can also monitor their financial situation, as life changes happen, and make suggestions to help them along the way.”

“Yes, we close mortgages, but we do so much more,” adds partner and co-owner Tobi Roberts. “If there is some small way that we can help our clients have a better life, make better financial decisions, have less stress, that’s what we hope to do. And our client events are just plain FUN!”

I have found that mortgage rates are competitive no matter where a customer turns. But at City Creek Mortgage, Mike and Tobi stress that a closing is just the beginning of the value they provide. They promise to review each mortgage at least once a year to see if the balance or payment can be improved. “And when we find something better, for those who qualify, we structure it so that there are NO CLOSING COSTS and the mortgage balance will not increase,” says Mike.

“City Creek Mortgage got started in 1998 after we were in the construction business,” says Tobi. “We found people were getting little financial direction and terrible advice. We saw a need, and wanted to be part of the solution. We decided then to be the most trusted, respected, and loved mortgage company in Utah.”

I went to one of City Creek Mortgage’s parties. Roughly 700 of their 2500 clients showed up. Clients worked hard to out-do each other’s praise of City Creek Mortgage.

“The party tells you the whole story, that they’ve got a bunch of fans out there,” says client of 3 years, Emily Ayre.

“That’s what makes us so different,” says Tobi. “Others provide a commodity, a mortgage. We learn about our clients’ needs so that we can provide personal advice and then build a trusted relationship for life.”

“I can’t guarantee that there won’t be turbulence in financing,” Mike told me. “But we can guide our clients through it. It’s not always an easy process any more, but you will close and we will always do what we promise. Money comes and goes. But, our reputation is more important than making money. That’s why we have never had an unresolved complaint. Never. We will ALWAYS step up to solve a problem,” he says.

Mike says sometimes he recommends that a person not get a mortgage right now. He says that once he analyzes a person’s total financial picture and finds that a hardship might develop, he shares that information with them. He will then recommend steps to be taken to improve their situation so they might get a mortgage in the near future.

“We are always there for our customers,” Mike says. “Sometimes it’s a loss of a job, an unexpected illness or even a death. In those situations, a mortgage is not even being considered. Sometimes they just need advice and options. We are honored to help!”

The lifetime relationship seems all important to Mike and Tobi. “We financially empower people and families year after year so that one day they can look back and be truly grateful for the relationship.”

So, there you go: City Creek Mortgage in Draper. Now you know what I know about the company. You know that the many clients I’ve talked to trust City Creek Mortgage. And you know that my independent investigation into the company found no problems, and no complaints.

Now you know why I trust the company, and why I am proud to endorse City Creek Mortgage and declare them Gephardt Approved.


gephardtapproveddark